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Make a Complaint against FSAI

How do I make a complaint about the FSAI?

You have a right to complain if you are unhappy with the service we provide to you. To make a formal complaint, please contact: 

  • Customer Feedback Coordinator
    The Exchange, George’s Dock, IFSC, Dublin 1.
    Telephone: 01 817 1300
    Email: customerfeedback@fsai.ie

You also have the right to appeal if you are not satisfied with the way in which we handle your complaint. To appeal, please contact

  • Customer Appeals
    Food Safety Authority of Ireland
    The Exchange, George’s Dock, IFSC, Dublin 1.
    Telephone: 01 817 1300 Email: customerappeals@fsai.ie  

If you remain dissatisfied with the FSAI’s response you can contact the Office of the Ombudsman. The function of the Ombudsman is to investigate complaints from members of the public who believe that they have been unfairly treated by certain public bodies.  The Office of the Ombudsman is located at:

  • Office of the Ombudsman 18 Lower Leeson Street, Dublin 2
    Telephone(Lo-call): 1890 223 030 Email: ombudsman@ombudsman.gov.ie 

We are committed to providing a quality service to our customers. Our Customer Charter and Customer Action Plan set out the standards of service you can expect to receive from us. We will acknowledge formal complaints within ten working days and respond to you in writing as soon as possible. We will deal with all complaints fairly and independently and will do our best to put things right if we have made a mistake. 

How do I make a complaint about an Inspector? 

You have the right to complain if you are unhappy with the outcome of an inspection of your food business, or are unhappy with the conduct of an inspector. 

Inspectors from official agencies inspect food businesses on our behalf. These official agencies are:
• The Health Service Executive
• The Department of Agriculture, Food and the Marine 
• Local authorities
• The Sea-Fisheries Protection Authority
• The National Standards Authority of Ireland

If you wish to make a complaint about an inspection or inspector, you should first contact the relevant official agency to find out how their complaints procedure works.

If, after completing the official agency’s complaints and appeals procedure, you are still unhappy with the way in which your complaint has been handled, you can contact the FSAI or the Office of the Ombudsman. The Ombudsman can investigate complaints against government departments, local authorities and the Health Service Executive.